Nice to meet you. Wanna get married?
Posted by Charlie Moger on Tue, Dec 08, 2009 @ 12:50 PM
Anyone accepting a first-date proposal of marriage is even crazier
than the one making the proposal. And yet, countless sales
professionals look for that kind of instant result everyday by asking
for business on a first call.
Asking for business too soon is like starting a car and immediately
throwing it into fourth gear. You're not going far. At least, you won't
go smoothly. Jumping gears not only crosses the line the line from
selling into peddling, but creates oppositional forces making a
successful sale more difficult.
Taking care to match the torque conversation with propulsion of
alignment isn't just an important part of the Four Speed Selling
process, it IS the process.
You don't start driving in fourth gear.
You don't start selling with conversion.
If sales people have a common failing, it's lack of know-where;
sense of direction is lost in front of a prospect. That's when PRNDL
selling takes over: Prospect Really Needs Directed Leverage. It's old
school and kicks in just like an automatic transmission. Get an
objection, overcome it; pump the closed-ended questioning. Close the
deal. If that's how you prefer to sell, you won't like Four Speed
Selling.
Traditional selling is confrontational. Four Speed Selling is
conversational. Easy as that may sound, it's not automatic: Four Speed
Selling requires driver involvement. By uncovering concerns that, once
addressed, solidify a longer-term sense of connection, you cover more
distance on a better road because you're focused longer-term than any
one deal on the table.
Generating oppositional forces
On the road to a sale, you're either headed in the same direction
with your prospect, or you're not. In that sense, every business
relationship is cooperative or oppositional. Are you working to a
common end? Or, are you working more to your own benefit than that of
the prospect? Beware these Opposition Generators:
- Lack of connection: When
is the last time you made a significant purchase from a stranger?
People do business with people (and brands) they know and trust.
Creating that connection is what first gear is all about.
- Lack of uncovery: When
you show up on a sale with a presentation that was created without
prior uncovery, you're setting out on an uphill drive. The grade
increases as opposition rises. Unless you're a gifted guesser, you
can't adequately match a solution to a client need without first asking
questions.
- Lack of language: What
choices of words are right with your prospect? Are they T-types who
want facts and action? Or, are they P-types who want the zen-deep
understanding of the universe in all you present. Third gear corrects
language for the specific prospect. Speak their language or shut up.
- Lack of horsepower: This
is actually the first opposition generator, but often doesn't show up
till the end. Most sellers so believe in the possibility of a deal,
they fail to align at the very start. I love my SUV, but I won't line
up at an NHRA starting line against a top-fuel dragster. We're a
mismatch. There's no more insidious opposition than lack of resources.
Prospects will lie to protect their pride because it's easier than
admitting there's not enough money.
Each gear in Four Speed Selling addresses these basic sources of
opposition. Running through them in order saves you time in the long
run because each ensures you're on the road with someone who can go the
distance.
There has to be an easier way
Some may scoff and say this is hard work. They're right. It's easier
to sell the automatic old-school way. It's also harder. Because the old
way is sprint-centric: Get a sale, get a sale, get a sale. It's a dirt
road of immediate gratification demanding more and more effort to keep
the wheels turning.
Four Speed Seling diminishes oppositional forces, focusing instead
on creating a cooperative alignment of needs and solutions. Become a
proficient Four Speed Seller and clients will practically lead you
through the four conversations to conversion. There is an easier way.
This is it.